In today’s digital era, organizations are rapidly embracing new tools and applications to combat and improve outdated processes. For many companies, switching to a low code or no code approach is the solution.
So what are the factors driving this transition?
1. A Push for Digital Transformation
While the traditional approach to application development was already outdated and unable to keep pace with the push for digital transformation, COVID-19 has only exacerbated the issue further.
The pandemic has placed a big spotlight on organizations that were behind or who had not yet started serious digital transformation initiatives.
These organizations have struggled to maintain their level of customer engagement and operational excellence in a highly interactive, yet remote workforce world.
All of this has further accelerated the demand for low code application development.
2. Outdated Siloed Applications
Most traditional developers are consumed with maintaining the complex siloed applications that have grown and evolved across an organization over several years.
Low code application development platforms, like Pega, can help organizations bridge the gap between outdated siloed and heavily coded applications, and the low code/no code applications required in today’s constantly changing environment.
With their visual drag-and-drop functionality and intuitive process flow capabilities, these applications do not require hundreds of developers. They can be supported by fewer software developers who are certified in the Pega application suite.
And because they are easy to build and deploy, they allow the business users to collaborate with IT in real-time to stand up an application in a matter of days verse months and years for traditional application development.
In fact, any requirements or feedback from the business stakeholders can be directly captured within the Pega application.
3. Improved Customer Interaction
Those organizations that have embraced low code are able to compete more effectively by changing how they interact with their customers across their customers channel of choice, whether through a phone/contact center, mobile application, or self-service portal.
They ultimately provide their customers with a better experience and can cross-sell or up-sell new products and services, while also reducing costs through more efficient and automated intelligent process flows.
Living la vida low code doesn’t guarantee success. When considering using low-code software vendors, you’ll want to avoid the following:
- Software vendors who only provide simple applications that may be fine for a department but are unable to scale or be reused across the organization.
- Providers that have disconnected authoring capabilities, as this will only contribute to IT silos.
If you are considering a switch to a low code application that is designed for reuse and scalability with the agility to work within your existing IT application infrastructure, I recommend starting your search with Pega.
Of course, even with the right software, you need the right framework and governance to ensure that guardrails are adhered to and that best practices are shared and adopted.
Now go low code or go home! And if you’re looking to learn more about how SkillStorm can help find your organization tech talent trained in low code applications like Pega, shoot us an email at email@example.com.