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Quebec General Availability for ServiceNow
May 19, 2021

Have a certification in the cloud services platform ServiceNow? We have exciting news, ServiceNow now is updated to have new capabilities. The platform is a leading CRM tool in the Cloud Computing Industry. The future of Information Technology in Cloud storage and computing is expected to develop even more rapidly. According to a forecast from the IDC (International Data Corporation), total spending around Cloud Services will surpass $1.0 trillion in 2024. With development happening every day, new updates in technologies such as ServiceNow provide the most recent tools to improve performance and provide new features.  

 The Quebec release is now in General Availability for the ServiceNow Platform. With every release, new functionality and features are offered. Release notes are available from the doc site: Quebec release notes. Additionally, the ServiceNow community offers videos, podcasts, webcasts that highlight their prospective and identify best practices. 

Three top favorites of the Quebec release include: 

  • UI Builder allows the creation of experience in the Platform to design and craft pages for workspace, portal or custom web experiences using custom web components.  A sample is provided on the docs site with supporting instructions. This takes the prior Service Portal experience to a new level for easier customization and variety while modernizing the availability of out of the box web components. 
  • Universal Request is now available for task fulfillment. This feature is provided from various supporting plugins for any basic request. Some of these plugins are cost attributed. Single request experience, enterprise security, cross-department ticket transfers and employee tasking or any other task fulfillment can be easily created from this new offering. 
  • NLQ or Natural Query Builder for lists which presents a new icon (… speech/dialogue bubble) located towards the top of a list, and next to the funnel/filter icon streamlines queries or breadcrumb generation. Clicking on the icon, invokes the availability of dynamic suggestions (incidents opened or assigned by me). These can be built on top of or utilized as a starting/jumping off point for composing queries with guidance and search value recommendations. Tips for improving results is a menu for self-guidance that is also tucked into this feature which provides a nice and polished touch. 

If you are certified in ServiceNow, make sure to become more familiar with these new updates in the improved release. If you are interested in learning about how you can get certified in ServiceNow or any other IT Certification, email itcert@skillstorm.com and an advisor will get in contact with you. We are ready and waiting to help you accelerate your career!   


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